Digital WoM

Online reputation management

Most of the clients look for online reputation management services when their online image is impacted and it starts hampering their business brand. ORM Services helps in building the brands proactively and it creates a better connections with your customer.

What is online reputation management and why is it important?

Online reputation management is when you address any negative or false comments about your business. You need to actively keep a check on the information posted about your business or website on social media

ORM works by responding to negative consumer comments and reviews online and reacting to stories posted on different media platforms. Negative reviews can paint your business in a negative light and drive away potential customers. You might need to release a public statement addressing the reviews or stories post about your business. It is a quick and reactive process.

As a business or a growing website, you work tirelessly to provide products and services to your potential customers. But even with the best products and services, mistakes are bound to happen, and your business may have to take a hit. 

What is online reputation management and why is it important?​

ORM is important for your business because it takes care of little setbacks that your business may have to face before they inflict serious damage to your website. Not only that, ORM is also useful in maintaining transparency. It enables your brand to communicate organically with your audience. 

How does online reputation management work?

The best strategy to get around negative reviews on social media is to tackle it before it happens. When a customer connects with your company, answer their questions emphatically. Respond to customer’s queries right away. Prepare a prompt response, it can prevent customers from posting negative comments. 

Pay attention to what your customer is saying. Avoiding negative reviews may look tempting but you will be hampering your own growth. Addressing the negative reviews is a way to show your customers that you care. Even if they have an issue with your company, you are willing to improve.

In case your company is already going through a controversial situation, tackling the situation with the right ORM tools is crucial. Craft your apology with a genuine intention and own up to your mistakes. Resolve the issue raised by the consumers and media. Address the situation and what you are going to do to resolve it. 

How does online reputation management work?​

How does online reputation management help your business?​

Here’s how online reputation management enhances your business reach.

Increase Credibility

Increase credibility

An efficient ORM increases the credibility of your website. The lack of effective online management of your reputation can cost you your existing customer base. Reviews from customers are considered as impeccable recommendations.

Expand your customer base​

Expand your customer base

Whatever people say about your business online is likely to stay around for a long time, but you actually have a chance of turning a negative opinion about your business. By using a proper response, you can turn an unhappy customer into a loyal fan.

Build brand image​

Build brand image

An effective ORM strategy helps you in developing your brand’s image. It helps you in utilizing negative opinions to your benefit.

Increase in sales​

Increase in sales​

ORM helps in keeping track of positive and negative reviews. Managing these reviews can bring potential customers and increase your sales.

Improve SEO ranking​

Improve SEO ranking​

Reviews are a great way to improve your SEO ranking. Having a positive review or recommendation will increase website visitors , hence improving SEO ranking.

Why should you consider us with your brand’s reputation?

To help you get started, we will walk you through the basics of ORM. At Digital WoM, we will help you in responding quickly to your customer’s questions in a simple way to satisfy them and build trust. We will also guide you through diffusing stressful situations that will likely hamper your business. 

Negative reviews are not the end, if handled correctly they can help your business grow. Let our experts guide you and sort out all the negative reviews.